Privacy Policy

Introduction

Welcome to https://what-birds-eat-suet-pellets.feedersandmore.co.uk (hereinafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of data when you interact with our online services.

Scope

This policy covers all aspects of our website, including but not limited to:

Our primary domain, https://what-birds-eat-suet-pellets.feedersandmore.co.uk.
Any subdomains or sections within our main website.
Our mobile applications and responsive web designs optimized for various devices.
Services and products offered through our platform.
Interactive features such as user forums, comments sections, and surveys.

Please note that this policy does not extend to external links or third-party platforms accessed from our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

When you create an account and use our applications or services as an authorized user.
During your visits to our websites, including any interactions with linked pages covered under this policy.
When you receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information to enhance your user experience and provide tailored services. The categories of data we gather include:

Account Information: User names, email addresses, passwords (hashed and salted for security), and account settings preferences.
Payment Information: Credit card numbers, billing addresses, payment history, and transaction details used for purchasing our products or services.
Financial Information: Bank account details (for direct deposits or refunds) and financial records related to transactions.
Purchase Information: Order history, product preferences, purchase frequency, and order quantities.
Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and mobile app usage data for analytics and personalization.
Location Data: Geographic coordinates and location services data (with user consent) to provide location-based services.
Feedback and Reviews: User-submitted reviews, ratings, and feedback on our products or services.
Social Media Information: Publicly available data from social media platforms when users choose to log in through these accounts for streamlined access.
Product Information: Details about the products you view, search for, or purchase, including product preferences and customization options.

We obtain this data through direct user input, automated collection methods (such as cookies), and partnerships with trusted third parties.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website:

Strictly Necessary: These cookies are essential for navigating our site and ensuring basic functionalities. They include session IDs and enable security measures.
Preferences: We use these cookies to remember user preferences, language settings, and display options, providing a personalized experience.
Analytics: Analytics cookies help us understand how users interact with our website by tracking navigation patterns, gathering statistical data, and improving our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We adhere to data retention policies that balance the need for business operations, legal compliance, and user privacy:

We retain personal data as long as necessary for the purposes it was collected, including fulfilling purchase orders, providing customer support, improving our services, and complying with legal obligations.
Once the purpose is fulfilled or required retention periods expire, we delete or anonymize the data to prevent re-identification.

Security Measures

We implement robust security measures to safeguard your personal information:

Encryption: We use encryption protocols for secure data transmission and storage, ensuring that sensitive data remains confidential.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Our systems employ role-based access controls to ensure that only authorized personnel can access personal data.

Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from them. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you and receive a copy of it.
Rectification: If your data is inaccurate or incomplete, you have the right to request its correction.
Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data.
Restriction: You can ask for restrictions on processing your data in specific cases, such as during a data privacy investigation.
Portability: Upon request, we will provide your personal data in a structured, commonly used format for ease of transfer to another controller.
Objection: You have the right to object to the processing of your data for direct marketing or other purposes.
Non-Discrimination: You cannot be discriminated against for exercising your data subject rights.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond to your request within the time frame prescribed by applicable law.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically. If significant changes are made, we will notify users through email or a prominent notice on our website.

Contact Us

For any inquiries related to privacy, data protection, or this policy, or if you wish to exercise your rights as described above, please contact us:

Email: [email protected]
Postal Address: [Our physical address]

We are dedicated to addressing any concerns you may have regarding our privacy practices and the protection of your personal information.